Pilot777 Privacy Policy – How We Protect Your Data

1. Data Controller

The data controller responsible for your personal information on the Pilot777 platform is the operator of pilot777.app ("Pilot777", "we", "us", "our"). As the data controller, Pilot777 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection legislation, including Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules and regulations.

If you have any questions about how Pilot777 processes your personal data, or if you wish to exercise any of your data subject rights, you can contact us at any time through the channels listed at the end of this policy. Our Data Protection Officer is available to address privacy-related concerns and will respond to all written enquiries within 15 working days.

2. Data We Collect

Pilot777 collects personal data from you in several ways — directly when you register and use the platform, automatically through your device and session behaviour, and occasionally from third-party verification providers. Below is a breakdown of the categories of data collected.

2.1 Registration and Identity Data

When you create a Pilot777 account, we collect the information you provide during the registration process, including your full legal name, date of birth, email address, Philippine mobile number, and the username and password you choose. This information is required to open and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with our legal obligations and licensing requirements, Pilot777 collects identity verification documents from players before processing withdrawals. This includes a copy of a valid government-issued photo ID (such as a PhilSys National ID, passport, driver's licence, UMID, SSS ID, or voter's ID), a selfie or video taken with the ID, and proof of your registered address.

2.3 Payment and Financial Data

When you make a deposit or request a withdrawal on Pilot777, we collect the payment method details necessary to process the transaction. For GCash and Maya, this includes your registered mobile number and wallet name. For bank transfers, this includes your account name and bank details. Pilot777 does not store full debit or credit card numbers — card payments are processed by our PCI-DSS compliant payment partners.

2.4 Transaction and Betting History

Pilot777 maintains records of all deposits, withdrawals, bets placed, markets accessed, and promotion claims associated with your account. This data is used for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring.

2.5 Device and Technical Data

When you access Pilot777, our systems automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit on the platform. This data helps us maintain platform security and improve performance.

2.6 Communications Data

If you contact Pilot777 through Live Chat, email, or any other support channel, we retain records of that correspondence. This includes the content of your messages, timestamps, and any supporting information you attach. These records are used to resolve your query and for quality assurance purposes.

3. How We Use Your Data

Pilot777 uses the personal data we collect only for specific, legitimate purposes directly related to operating the platform and fulfilling our legal obligations. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

• Account management: Processing your registration, maintaining your Pilot777 account, and managing your account settings and preferences.
• Transaction processing: Facilitating deposits and withdrawals in Philippine pesos through your nominated payment method.
• Identity verification: Verifying that you meet the eligibility requirements for using Pilot777, including age verification and KYC checks required by our licensing conditions.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform.
• Legal and regulatory compliance: Meeting our obligations under Philippine gaming regulations, anti-money laundering legislation, and data protection law.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the design, performance, and content of Pilot777.
• Customer support: Responding to your queries and resolving disputes through our 24/7 support team.
• Marketing communications: Sending you information about Pilot777 promotions and offers — only with your consent, and only via the contact channels you have authorised. You can opt out at any time.

4. Legal Basis for Processing

Pilot777 processes your personal data on the following legal grounds, consistent with Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules:

• Contractual necessity: Processing required to perform our obligations under the player agreement, including operating your account, processing transactions, and settling bets.
• Legal obligation: Processing required to comply with Philippine gaming regulations, anti-money laundering requirements, KYC obligations, and any other applicable legislation.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services — where these interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as receiving promotional communications. Where consent is the basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

Pilot777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

5.1 Service Providers

We engage third-party service providers who process data on our behalf to support the operation of Pilot777. These include payment processors (GCash, Maya, InstaPay-connected banks), KYC and identity verification providers, cloud hosting and infrastructure providers, and customer support technology platforms. All third-party processors are required to handle your data in accordance with this Privacy Policy and applicable law.

5.2 Regulatory and Legal Disclosure

Pilot777 may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required to do so by law or a valid legal order. This includes disclosures required under our gaming licence conditions, anti-money laundering reporting obligations, and any court or tribunal order.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of Pilot777's business operations, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Privacy Policy will be preserved.

5.4 With Your Consent

In any other case not covered above, Pilot777 will only share your personal data with a third party with your express prior consent.

6. Cookies & Tracking Technologies

Pilot777 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. The cookies used on Pilot777 fall into the following categories:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session, processing bet slips, and managing your account settings. These cannot be disabled without affecting your ability to use Pilot777.
• Performance cookies: Used to collect anonymised information about how visitors use the platform, such as which pages are visited most often and how long sessions last. This data helps us improve the Pilot777 user experience.
• Functionality cookies: Remember your preferences such as language settings and display options so you don't need to reconfigure them each visit.
• Security cookies: Help detect fraudulent activity and protect Pilot777 from unauthorised access attempts.

You can manage cookies through your browser settings. Note that disabling essential cookies may prevent certain parts of Pilot777 from functioning correctly. Pilot777 does not use cookies to deliver third-party advertising on the platform.

7. Data Retention

Pilot777 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing conditions. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your active account and for a minimum of five years after account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction, as required by Philippine gaming regulations.
• Communications records: Support correspondence is retained for up to three years from the date of the last interaction, unless longer retention is required for an ongoing dispute or legal matter.
• Technical and device data: Session logs and IP address records are retained for up to 12 months, unless longer retention is required for fraud investigation purposes.

When your data is no longer required for any of these purposes, Pilot777 will securely delete or anonymise it in a manner that prevents reconstruction of your personal information.

8. Data Security

Pilot777 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption across all pages of the Pilot777 platform — indicated by the padlock icon in your browser address bar
• Encrypted storage of sensitive data, including KYC documents and financial information
• Role-based access controls that limit internal access to personal data on a need-to-know basis
• Regular security reviews, vulnerability assessments, and penetration testing
• Two-factor authentication options for player accounts
• Monitoring systems that detect and respond to suspicious login activity and unauthorised access attempts

While Pilot777 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a role to play by keeping your login credentials confidential and notifying our support team immediately if you suspect unauthorised access to your Pilot777 account.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Pilot777. You may exercise any of these rights by contacting us through the channels listed in Section 13 of this policy.

Pilot777 will respond to all data subject rights requests within 15 working days of receipt. We may need to verify your identity before processing any request to ensure we are releasing or amending data only to the correct account holder.

10. Children's Privacy

Pilot777 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. All registration attempts are subject to age verification, and KYC checks are required before any withdrawal is processed. If Pilot777 identifies or is notified that a minor has provided us with personal data, we will immediately suspend the account, delete the associated data, and, where appropriate, report the matter to the relevant authorities.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. If you believe a minor may have registered on Pilot777, please contact our support team immediately.

11. Cross-Border Data Transfers

Pilot777 primarily stores and processes player data within the Philippines or in server environments that maintain equivalent data protection standards. Where it is necessary to transfer your personal data to service providers located outside the Philippines — for example, cloud infrastructure or identity verification platforms — Pilot777 takes steps to ensure that such transfers are protected by appropriate safeguards, including contractual data processing agreements that require the recipient to maintain data protection standards consistent with Philippine law.

Pilot777 does not transfer personal data to jurisdictions that do not offer adequate data protection without appropriate contractual protections in place. If you would like information about the specific safeguards applied to any international transfer, contact our Data Protection Officer.

12. Changes to This Privacy Policy

Pilot777 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we do, the "Last updated" date at the top of this page will be revised. For material changes that meaningfully affect how we process your personal data, we will provide advance notice by email to your registered address or through an in-platform notification.

We encourage you to review this Privacy Policy periodically so that you remain informed about how Pilot777 protects your data. If you disagree with any change, you have the right to close your account and request deletion of your personal data, subject to any legal retention requirements that may apply.

13. Contact & Complaints

If you have questions about this Privacy Policy, want to exercise your data subject rights, or wish to raise a privacy concern about how Pilot777 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 on the Pilot777 platform — in English and Tagalog. This is the fastest way to reach us for urgent privacy-related matters.
• Email: support@pilot777.app — Please include "Privacy Request" in the subject line so your message is routed to our Data Protection Officer promptly.
• Viber / Telegram: Contact details are available in your registered Pilot777 account dashboard.

We aim to respond to all privacy-related enquiries within 15 working days. If you are not satisfied with how Pilot777 has handled your concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for data protection matters in the country.